🔗 Share this article ‘Social Listening’: Unilever Aims to Harness Vaseline’s Social Media Breakthrough. Originally found over 150 years ago in the oil fields of Pennsylvania, the modest tin of Vaseline might not appear as an natural focus for social media algorithms. However, its rise as a TikTok talking point has positioned it at the vanguard of an marketing transformation, where major corporations are investing heavily in content creators and reducing expenditure on advertising goods in traditional media. From Oil Rigs to Online Hacks Originally produced in the 1870s by scientist Robert Cheeseborough, who observed drillers rubbing their skin with a byproduct of the drilling process. Now, a flood of content from users have documented the product’s widespread use in “everyday tips”. Promoted as a fix for dirty sneakers or making fragrance last longer, along with a cure for squeaky doors. It has even been deployed to combat the nuisance of snack dust adhering to hands. Leveraging the Buzz Noticing its viral resurgence, strategists within the corporation boosted the tips by asking their own scientists to test them and sharing the findings with influencers. Assertions that it diminished the burn from hot food on the lips were given the thumbs up. This was also the case for ideas it could prolong perfume and revive leather bags. Suggestions it could whiten teeth or make eyelashes longer were refuted. A Plan Built on ‘Social Listening’ Print ads and broadcast spots would once have been the cornerstone of its marketing push. Yet this viral episode has led decision-makers to turbocharge spending on content creators. This monitoring of online platforms to shape commercial tactics has been labeled “social listening”. Unilever's CEO, recently appointed, has stated the intention is to spend half of its colossal advertising budget on digital creator content. Shifting to Modern Engagement A leading Unilever executive, who is heading the digital initiative, said the company was merely adjusting to novel methods of connecting with customers. She said participating on platforms “without killing the party” was essential. “What is the key to genuine brand integration? This remains our core objective as brands, back to when people were hanging out their laundry and talking about what they used. “The trend is shifting from a mass communication approach, where we would just send out ads … Now it’s many conversations, various groups. The shift of the algorithms means that these groups seem specialized, however, they are large. “If you can make sure your brand is shared by other people, mentioned by individuals, that fosters reliability and pertinence. Content makers are key. This word-of-mouth strategy is being amplified.” A Fundamental Consumption Turn This plan mirrors profound shifts occurring in how media is consumed, with the youth demographic devoting greater hours to social media platforms than legacy broadcast and print media. This change is evidenced by falling revenues for broadcast and newspaper ads. Within the United Kingdom, commercial funding for primary networks have dropped substantially in actual value since the end of the last decade. The Creator Economy Boom This further signifies a blurring of media roles as large companies almost become production houses themselves, collaborating with a multitude of digital creators to boost their products. A commercial director at a major talent agency said: “Clearly, there is a migration of viewers from conventional channels and they are dedicating far more hours to digital video and image apps than they are consuming linear broadcasts or printed matter. “Many companies report to us consumers have more faith in suggestions from the individuals they follow compared to commercial messages. This is a persistent pattern.” He noted companies can reduce costs by targeting content creators over large-scale legacy ad buys, which also enables easier content adjustment to test effectiveness. Such methods are increasing. Marketing investment on influencer marketing is growing fourfold quicker than the media industry overall. Stateside, it has more than doubled since 2021 and is expected to hit tens of billions in 2025. TV's Lasting Role Despite the huge changes, experts said they believed broadcast ads retained significant importance to play, as broadcasters retained the power to drive countrywide discourse. The executive noted: “One of the highest return-on-investment media opportunities is still the Super Bowl. It’s not about those broadcasters saying: ‘Oh, we’re not relevant any more.’ The focus is on who seizes focus … I believe there is absolutely a role for them.”